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Sump Pump Overflow in Rochester, NY

This muddy basement in Rochester, NY was the cause of a sump pump overflow.  Since your basement is underground, you need the sump pump to collect the water that comes in through the basement and pump it back outside.  When the sump pump malfunctions, or there is too much water coming into the basement, it will cause the water to overflow and cover the basement floor. When we arrived there was about 1 inch of standing water in the basement. After extracting the water, we cleaned up the mud, and sanitized the area. Our customer was ecstatic when she saw that SERVPRO of Northeast Monroe County brought her basement back to per-loss condition!